This Privacy Policy describes how Silk Container Lines Ltd collects, uses, and protects the personal information of individuals who interact with our website and utilize our services. We are committed to safeguarding your privacy and ensuring the confidentiality of your personal data. 1. Information We Collect We may collect the following types of personal information from individuals: • Contact information such as name, address, email address, and phone number. • Shipment details including cargo information, origin, destination, and tracking information. • Payment information for billing and payment processing purposes. • Communications and correspondence with SCL, including emails, chat logs, and phone records. • Other information provided voluntarily by users during the course of business. 2. How We Use Your Information We may use your personal information for the following purposes: • Providing and managing our services, including booking shipments, processing payments, and tracking shipments. • Communicating with you regarding your inquiries, bookings, and account-related notifications. • Improving our services, website functionality, and customer experience. • Marketing and promotional purposes, with your consent where required by law. • Compliance with legal and regulatory requirements. 3. Information Sharing and Disclosure We may share your personal information with third parties under the following circumstances: • With service providers and partners who assist us in delivering our services, such as shipping carriers, customs brokers, and payment processors. • With government authorities or law enforcement agencies as required by law or to protect our legal rights. • In connection with a business transaction such as a merger, acquisition, or sale of assets. 4. Data Security We implement appropriate technical and organizational measures to protect the security and confidentiality of your personal information. However, no method of transmission over the internet or electronic storage is 100% secure, and we cannot guarantee absolute security. 5. Data Retention We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. 6. Your Rights You have the right to: • Access, update, or correct your personal information. • Request the deletion of your personal information, subject to legal and contractual obligations. • Object to the processing of your personal information for certain purposes. • Withdraw your consent to the processing of your personal information, where applicable. 7. Third-Party Links Our website may contain links to third-party websites or services. We are not responsible for the privacy practices or content of these third-party sites. We encourage you to review the privacy policies of any third-party websites you visit. 8. Children's Privacy Our services are not directed at children under the age of 13. We do not knowingly collect or solicit personal information from children. If you believe that we may have collected personal information from a child without parental consent, please contact us immediately. 9. Changes to this Privacy Policy We reserve the right to update or modify this Privacy Policy at any time. Any changes will be effective immediately upon posting on our website. Your continued use of our services after the posting of any changes constitutes acceptance of those changes. 10. Contact Us If you have any questions or concerns about this Privacy Policy or our data practices, please contact us at shawon@silk-container.com or +8801827762222.